Antivirus Phone Scams

The past couple of weeks have seen a spike in unsolicited calls from “insert name here” claiming to offer Computer Security Services. Clearly a scam, these scammers prey on people by using fear as a motivator. They use different ploys, occasionally claiming they are calling from or on behalf of a tech company you are familiar with such as Microsoft or Norton. They inform you that your computer has numerous infections and direct you to perform a few simple clicks on your computer in order that they may help. Before you realize it, you’ve given some stranger remote access to your computer.

Be extremely wary folks. Legitimate businesses don’t cold call clients. Microsoft would and will not call every single one of it’s billion+ customers to offer individualized support. That’s not how it works.

Hang up! If you have legitimate concerns about your computer security here are a few things you can do:

  1. Make sure you have antivirus software installed on your machines and that they are up-to-date.
  2. If you don’t have antivirus software, there are some good free ones that you can download:
    1. Microsoft Security Essentials
    2. Avast Free 
    3. AVG Free
    4. Comodo Internet Security
    5. ….more…
  3. If you have security installed but are worried you might still have infections (no security solution offers 100% protection), you can scan your computer with the free Trend Micro House Call
  4. I always recommend Malwarebytes as a malware specific scanner. While the free version does not offer real-time protection, using it to scan your machine once a week will often detect malware your antivirus software missed. You can get it here: Malwarebytes
  5. If you don’t trust free security software to protect your computer, there are several retail suites I recommend:
    1. Bitdefender 
    2. Trend Micro Titanium
    3. Webroot (this is the one I’m using – 5pc licence and protection for your smartphones)
  6. You don`t have to pay full retail for retail versions of security suites. A quick Google search for ” (name of product) coupon code” will often net you a 10-60% discount at checkout when you buy online. I used this one to get Webroot for 50% off.

And of course, you can always trust LogiqStiq to help if you discover your computer is infected or you would simply like us to install security software for you.

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